Frequently Asked Inquiries
How does production and shipping work?
Because every Scarlett Avenue garment is crafted on demand to reduce excess waste, please allow 2 to 4 business days for your item to be printed and inspected before dispatch. Once shipped via Royal Mail, UK delivery typically takes 2 to 3 business days.
Where is my order tracking information?
As soon as your order has been printed, packed, and handed to the postal carrier, you will automatically receive an email confirmation containing your tracking number.
What is your returns policy?
Because our items are made specifically to order, we cannot accept returns for buyer's remorse or incorrect size selection. However, if your item arrives misprinted, damaged, or defective, please submit photos via the contact form below within 14 days of delivery for an immediate free replacement or refund.
Can I change or cancel my order?
Because orders are submitted quickly to our automated UK production network, requests for address adjustments or size changes must be made within 2 hours of placing your order. After this window, the item enters the print queue and cannot be modified.
Connect with Scarlett Avenue
Have a question regarding your order, sizing, or our print process? Our team is on hand to help.
Email: support@scarlettavenue.co.uk (or hello@scarlettavenue.co.uk)
Hours: Monday – Friday, 9:00 AM – 5:00 PM
GMT Response Time: We aim to reply to all inquiries within 24 business hours.